Refund policy

Digital Products and Refunds

All Emerging Standard playbooks, toolkits, and downloadable products are delivered digitally. Because digital products cannot be physically returned, purchases are generally final once a download link has been issued or the files have been accessed.

If you experience a technical problem that prevents access, receive a duplicate charge, or believe the files materially differ from the product description, contact us at brian@emergingstandard.com within 30 days of purchase. We will investigate and, when appropriate, provide replacement files, corrected access, or a refund to the original payment method.

Approved refunds are submitted to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed after we approve a refund, contact brian@emergingstandard.com.

For digital content delivered immediately, you consent to delivery beginning after purchase and acknowledge that any statutory cancellation or withdrawal rights may be limited once access or downloading begins, except where applicable law provides otherwise.

Questions about this policy may be sent to brian@emergingstandard.com.